Our warranty philosophy: if we configured it, we stand behind it. Manufacturer warranties stack on top of ours, and technical support continues long after both expire.
Coverage by product
| Product | HDS warranty | Manufacturer |
|---|---|---|
| Pre-configured laptop kits | 12 months parts + labor on configuration and supplied hardware | Refurb CF-54: 12 mo via HDS · New FZ-55: 4-yr Panasonic |
| Adapters (USB-Link 3, INLINE 8, Vocom II, CA3) | 12 months | OEM warranty per brand |
| Cables | 12 months against defects | — |
| Tablet scanners (Autel etc.) | — | Autel/manufacturer warranty, we assist claims |
| Software licenses | Activation & install support 12 months | OEM update/support terms |
How claims work
- Contact support with your order number and the symptom.
- Remote diagnosis first — most 'failures' are driver/configuration issues we fix in minutes.
- Genuine hardware failures: advance replacement where stock allows.
- Warranty covers defects, not drops/spills — but ask us anyway; repair often beats replacement.